Prospecting hasn't stopped working. The way most teams execute it has. Buyers move fast, information is abundant, and attention is scarce. The teams that reliably create first meetings aren't guessing. They're executing a small set of micro-behaviors with discipline.
Below are eight moves you can observe, coach, and measure.
Problem:
Blaming channels (“no one picks up,” “email is dead”) is a convenient way to avoid the real issue: indistinguishable outreach. Teams cycle through tools and templates without changing the behavior that matters: how they prepare, open, question, and set next steps.
What Works:
Pick a short list of channel-agnostic micro-behaviors and make those non-negotiable. Reps should always:
Problem:
Cold calling fails because teams call anyone, say anything, and "wing" the first 30 seconds.
What Works:
Eliminate:
Problem:
“Personalization” gets reduced to a name merge or a LinkedIn icebreaker. Prospects feel it, and they tune out.
What Works:
In three minutes or less (using 3x3 Research©), find three specific insights about the contact or company that they'd be surprised to hear you know. Use one to open.
Simple sequence:
Problem:
When prospects say “Is this a sales call?” reps either dodge the question or retreat into a script. Both kill trust.
What Works:
Acknowledge and reframe, then add value:
“I wouldn’t try to sell you anything on a two-minute call. We noticed [relevant observation]. Can I ask a quick question to see if that’s worth a longer look?”
If they’re “already working with someone,” avoid competitor bashing. Ask what prompted the original choice and what would need to be true for them to re-evaluate.
Problem:
Volume disguises weak emails. Long blocks of text, fuzzy purposes, and no reason to act now.
What Works:
Keep four elements tight:
If the email can’t be read and acted on in 30 seconds, it’s unlikely to work.
Problem:
“Doing social selling” becomes endless scrolling and likes with no movement to conversation.
What Works:
Problem:
Teams track outputs (dials, emails) and outcomes (meetings, SQLs) but skip the behaviors in between.
What Works:
Add behavioral metrics you can influence this week:
Progress follows the behaviors, not the dashboard.
Problem:
Tenured sellers aren’t immune to drift. Without feedback loops, everyone overestimates how clear, concise, and relevant they are on first touches.
What Works
Small, observable, coachable, measured. That’s prospecting that works.
If you want pipeline that holds up under scrutiny, don’t add more templates, add usage. We’ve packaged these behaviors (3x3 Research©, purposeful openings, and firm next steps) into an on-demand program with short lessons, practice reps, and reinforcement you can run this month.
Start here: Online Sales Prospecting Training - Free Preview Available
You’ll get a bite-size preview (including 3x3 Research©) plus a simple coaching cadence you can apply on your next five touches.
Put the behaviors in motion on your next five touches, and measure the difference.